Employment: Full-time
Language: Fluent spoken and written English required

We are seeking an organized, dependable, and customer-focused professional to support our U.S. team with daily administrative tasks and customer service. The ideal candidate communicates clearly, pays close attention to detail, and takes ownership of requests from initial contact through resolution.

Key Responsibilities

• Respond professionally to customer inquiries by phone, email, live chat, and social media.

• Assist customers with product questions, order status, shipping updates, returns, and exchanges according to company policies.

• Resolve customer concerns promptly, escalate issues when needed, and follow up to ensure completion.

• Enter and update orders, customer records, spreadsheets, and other business information accurately.

• Coordinate with sales, warehouse, and management teams to resolve order issues and support daily operations.

• Maintain task lists, track outstanding requests, and prepare basic reports and status updates.

Required Qualifications

• At least 3 years of experience in administrative support, customer service, or a similar role.

• Fluent spoken and written English, with the confidence to handle customer calls and communicate with U.S.-based colleagues.

• Strong organization, attention to detail, time management, and follow-through.

• Proficiency in Microsoft Office and Google Workspace, particularly spreadsheets, email, and document preparation.

• Ability to manage multiple priorities, work independently, and recognize when an issue requires escalation.

• Availability to work agreed hours aligned with U.S. business and customer support needs.