Location: Damascus, Syria (On-site)

Employment Type: Full-time

About the Role:
We are looking for a Customer Success Officer to build strong relationships with our clients, ensure customer satisfaction, and support long-term engagement and retention.

Key Responsibilities:

• Manage and nurture client relationships
• Ensure customer satisfaction and handle inquiries
• Onboard new clients and provide guidance on services
• Identify opportunities for upselling and cross-selling
• Gather customer feedback and share insights with internal teams

Requirements:

• Bachelor's degree in Business, Marketing, or related field
• 1–3 years of experience in customer success or account management
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail

Nice to Have:

• Experience with CRM tools
• Background in tech or startups

What We Offer:

• Dynamic work environment
• Growth opportunities
• Competitive salary