Job Purpose:
Owns service levels for corporate infrastructure and digital workplace services, including servers, cloud infrastructure, Microsoft 365, end-user computing, endpoint management, service desk, device provisioning, backup and disaster recovery, storage, infrastructure monitoring, IT operations, software licensing and IT assets.

Key Responsibilities:

• Own service levels for corporate infrastructure and digital workplace services.
• Manage the MSP relationship for service desk, endpoint and infrastructure support.
• Maintain backup and disaster recovery readiness, including testing schedules.
• Own the IT asset register and software licensing compliance.
• Escalate and resolve infrastructure incidents beyond the MSP's scope.
• Coordinate infrastructure and digital workplace activities with business requirements and IT governance.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum Experience: 8+ years of relevant infrastructure and digital workplace experience.
• Relevant Industry Experience: Enterprise IT infrastructure, cloud and Microsoft 365 administration.
• Technical Competencies: Server and cloud administration, endpoint management, backup/DR, Microsoft 365, IT operations and MSP governance.
• Leadership Experience: Experience coordinating MSPs or outsourced technical delivery teams.
• Certifications: Microsoft 365 or Azure certification preferred; ITIL Foundation is an advantage.