Company: Alameen Soft
Employment Type: Full-Time (On-Site)
Location: Damascus
Department: Partner Success / Channel Management

Job Purpose

We are seeking a proactive and business-savvy Partner Success Manager to manage and grow our network of international and regional partners. The role focuses on indirect sales enablement, relationship management, and partner growth, ensuring that partners are equipped, trained, and motivated to successfully sell, implement, and support our ERP and SaaS products.

This is a strategic position, bridging business growth, partner enablement, and customer success.

Key Responsibilities

• Serve as the primary point of contact for assigned partners, maintaining strong, trust-based relationships.
• Support partners in achieving their sales and implementation targets through ongoing training, mentorship, and product onboarding.
• Conduct regular performance reviews with partners to identify gaps, challenges, and opportunities for growth.
• Collaborate with internal product, sales, and support teams to ensure partners have the latest knowledge and tools for success.
• Assist partners in closing deals, handling objections, and conducting client demos when needed.
• Guide partners on positioning and selling ERP modules effectively across multiple industries (Retail, Manufacturing, F&B, Services, etc.).
• Monitor partner pipelines through the CRM and ensure accurate forecasting and activity tracking.
• Share updates about new features, product releases, and promotions to keep partners engaged and informed.
• Analyze partner performance data and develop strategies to improve sales effectiveness and client satisfaction.
• Work with marketing and training teams to organize partner enablement programs, webinars, and product workshops.
• Provide feedback to the product team on partner and client needs, helping shape the roadmap and enhance usability.
• Ensure partners adhere to company policies, pricing guidelines, and brand standards.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field.
• Minimum 4+ years of experience in channel management, partner relations, or account management.
• Strong understanding of ERP, CRM, and SaaS products and their application in different business sectors.
• Excellent communication and presentation skills, with the ability to influence and build trust.
• Solid understanding of sales cycles, business logic, and implementation challenges.
• Ability to analyze business performance and design improvement plans for partners.
• Strong problem-solving, coordination, and negotiation skills.
• Fluent in English (Arabic or additional languages are an advantage).
• Tech-savvy with hands-on experience using CRM tools and Microsoft 365 suite.

Preferred / Bonus Skills

• Previous experience managing reseller or channel-based sales models.
• Knowledge of SaaS business models, recurring revenue structures, and partner incentive programs.
• Exposure to B2B solution selling and ERP implementation processes.
• Background in business consultancy, presales, or training is a plus.

Key Attributes We Value

• Business-minded communicator: understands partner needs and proposes actionable solutions.
• Relationship builder: develops strong long-term professional relationships.
• Consultative approach: acts as an advisor, not just an account handler.
• Strategic thinker: identifies growth opportunities within each partner relationship.
• Team player: collaborates across departments to ensure partner and client success.

What We Offer

• Competitive salary and performance-based bonuses.
• A key role in expanding our global partner network.
• Ongoing learning, training, and professional development opportunities.
• Career growth into senior partner management or regional leadership roles.
• Dynamic, multicultural work environment that encourages innovation and initiative.