Role Purpose

Serve as the primary IT and administrative support for HATZ Retail stores in Aleppo. Ensure

smooth daily operation of store technologies (POS, network, CCTV, lowcurrent systems) while

handling essential store administrative tasks, documentation, and coordination with store

management and HQ.

Key Responsibilities

1. Store IT Support

Act as the main IT point of contact for all HATZ Retail branches in Aleppo.

Resolve daily IT issues for store teams and ensure stable operation of POS systems,

printers, scanners, handhelds, and user devices.

Troubleshoot basic network issues (LAN, WiFi, cabling, device connectivity).

Provide firstline support for CCTV cameras, NVR access, and lowcurrent devices.

Maintain local IT inventory, spare parts, and basic hardware replacements.

2. New Store Opening Support

Assist with POS installation, device setup, basic cabling, WiFi readiness, and CCTV

preparation for new stores.

Coordinate with HQ IT to ensure all systems meet HATZ Retail standards before opening

day.

3. Coordination & Reporting

Work closely with HQ IT for escalations and follow established procedures.

Maintain logs of IT issues, inventory, and store readiness checklists.

Provide regular updates on store IT status and operational issues.

4. Store Administrative Duties

Support daily store administrative tasks including filing, documentation, and basic

paperwork.

Assist store management with operational coordination such as opening/closing routines

and staff communication.

Handle simple data entry, checklist updates, and basic reporting (daily/weekly).

Support stockroom coordination and receiving documentation.

Assist with customer service tasks when needed (guidance, queue management,

communication).

Maintain organized storage of store documents, compliance forms, and operational

checklists.

Required Qualifications

2–4 years experience in IT support or similar roles.

Good knowledge of Windows OS, basic networking, and hardware troubleshooting.

Basic understanding of CCTV/IP systems and lowcurrent devices.

Strong communication skills and ability to support store teams.

Ability to independently manage both IT and administrative responsibilities.