We are looking for a dedicated and enthusiastic Technical Support Specialist to join our team in Damascus. The successful candidate will be responsible for providing technical support to users and resolving technical issues to ensure smooth operations.

Required Qualifications & Experience:

• Education: Diploma or university degree in Information Technology, Computer Science, or a related field.

• Experience: A minimum of 1-2 years of experience in technical support, with a preference for understanding corporate environments.

• Technical Skills:

• Strong knowledge of operating systems (Windows, IIS, Domain) and their applications.

• Understanding of computer networks (TCP/IP, DNS, DHCP) and troubleshooting methods.

• Ability to diagnose and resolve issues related to hardware and software.

• Proficiency with Office Suites and experience managing SQL - Oracle databases.

• Familiarity with Ticketing Systems.

• Ability to provide remote and phone support.

• Excellent communication skills and politeness in dealing with users.

• Ability to clearly explain technical concepts to non-technical users.

• Problem-solving and critical thinking skills.

• Ability to work independently and as part of a team.

• Patience and calmness under pressure.

• Intermediate to good level in English (reading and conversation).

• Ability to research technical solutions online and read technical documentation.

Working site: On-site full-time Job 5 days a week (Damascus).