We are seeking a Customer Experience Specialist to ensure a seamless and positive experience for our users across all touchpoints. You will act as the voice of the customer and help improve satisfaction, retention, and engagement.

Responsibilities

• Manage customer interactions across multiple channels

• Gather and analyze customer feedback

• Resolve customer issues and escalate when needed

• Work with internal teams to improve customer journeys

• Develop customer experience processes and best practices

• Track and report on customer satisfaction metrics

Requirements

• Proven experience in customer experience, support, or success roles

• Strong communication and problem-solving skills

• Ability to empathize with users and advocate for them

• Experience working in startups or fast-paced environments

• Comfortable working remotely

• Mid-level experience required