Company: Pintours
Location: Remote (US)
Employment Type: Full-Time

Role Overview

We are seeking a Customer Support Specialist to handle inquiries, resolve issues, and ensure excellent experiences for Pintours users. This role is critical in maintaining customer satisfaction and loyalty.

Key Responsibilities

• Respond to calls, emails, and chat inquiries from users.
• Handle customer requests including bookings, cancellations, technical issues, and travel questions.
• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to appropriate teams while ensuring timely follow-up.
• Provide feedback to product and marketing teams based on user concerns and insights.

Required Qualifications

• 1–3 years of customer support or service experience.
• Strong communication and problem-solving skills.
• Comfortable working remotely and independently.
• Experience using CRM platforms is a plus (Zendesk, HubSpot, Freshdesk).

Preferred Qualifications

• Experience in travel, hospitality, or SaaS customer support.
• Multilingual skills (English + additional language) beneficial.