Company: Ligadata
Location: Remote (Candidates based in Syria)
Department: Managed Service Operations (MSO)
Reporting Line: Reports to MSO Team Lead
Employment Type: Full-Time

Job Overview

In this role, you will be responsible for monitoring, processing data, analyzing error trends, and performing operational support activities across business-critical systems.

You will support real-time, hourly, daily, and weekly reporting systems, ensuring data integrity, availability, and service reliability, while contributing to application support and service delivery.

Key Responsibilities

Monitoring & Operations

• Monitor platform components to ensure all operations are running as expected.
• Run and oversee daily, weekly, and monthly deliverables.
• Ensure client acknowledgment of data quality and accuracy.

Data Management & Analysis

• Perform data management activities ensuring data quality and proper ingestion.
• Analyze error trends and support data integrity processes.

Troubleshooting & Support

• Troubleshoot data and production environment issues using logs and monitoring tools.
• Respond to operational issues via phone, email, or other communication channels.
• Resolve incidents in line with SLAs and operational procedures.

Ticketing & Escalation

• Handle client requests, issues, and escalations through ticketing systems.
• Follow incident and problem management processes.
• Escalate issues to Level 2 support with proper troubleshooting evidence.

Collaboration

• Work closely with engineering teams for issue resolution and escalations.
• Ensure smooth handover of complex issues when required.

Qualifications & Requirements

• 1–2 years of experience in a technical support or operations role.
• Fresh graduates with strong motivation are encouraged to apply.
• Basic to intermediate knowledge of SQL, databases, and Linux systems.
• Familiarity with monitoring tools and ticketing systems is a plus.
• Ability to work in 24/7 shift-based environments.
• Strong verbal and written communication skills in English.
• Strong time management and organizational skills.
• Proactive mindset with the ability to take initiative.
• Bachelor's degree in Engineering, Computer Science, or a related field.