Role Overview

We are looking for a Support Specialist with strong expertise in accounting and Enterprise Resource Planning (ERP) systems, alongside hands-on experience in Alameen ERP, to join our team and contribute to delivering high-quality client support.

Key Responsibilities

• Provide advanced technical and accounting support, efficiently resolving complex issues.
• Analyze client requirements and map them to system features and functionalities.
• Deliver professional product demonstrations highlighting system capabilities.
• Train clients on the correct and effective utilization of Alameen ERP.
• Handle technical and accounting cases in coordination with development teams.
• Document issues and deliver scalable, long-term solutions.
• Enhance customer experience based on user feedback.
• Participate in developing support processes and elevating team efficiency.

Requirements & Qualifications

• Bachelor's degree in Accounting, Business Administration, or a related field.
• Minimum of 3–4 years of experience in accounting or ERP support.
• Strong hands-on experience with Alameen ERP or similar ERP systems.
• Deep understanding of Accounting, Sales, Purchasing, and Inventory systems.
• Strong communication, analytical, and problem-solving skills.
• Knowledge of database management (Plus).
• Experience or familiarity with CRM systems (Plus).
• Proven experience in client training or delivering presentations.
• Ability to work under pressure and manage multiple tasks effectively.