Job Summary

We are looking for a tech-savvy and customer-oriented Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our clients, providing prompt assistance, resolving technical and operational queries, and helping users navigate software platforms, including ERP systems.

Key Responsibilities

• Customer Support: Handle incoming user inquiries via phone, email, live chat, or support ticketing systems in a professional and timely manner.
• Technical Assistance: Assist clients with platform navigation, basic troubleshooting, user onboarding, and troubleshooting operational issues, particularly within ERP environments.
• Problem Resolution: Identify, document, and escalate complex technical bugs or requests to the technical/development team while keeping clients updated.
• User Guidance: Guide customers through system features, helping them optimize their use of our software and digital tools.
• Knowledge Base Maintenance: Help build and maintain user guides, FAQs, and internal documentation based on common customer inquiries.

Requirements & Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• 1–3 years of experience in customer support, technical helpdesk, or account management.
• Strong interest in technology with familiarity or exposure to ERP platforms (e.g., Odoo, SAP, Microsoft Dynamics, or custom ERP systems).
• Excellent communication and active listening skills in English (Arabic proficiency is a plus).
• Strong problem-solving skills with a patient and customer-first attitude.
• Ability to learn new software platforms quickly and explain technical concepts in simple terms.