Company: Defendlab
Location: Damascus, Syria (Onsite)
Employment Type: Full-Time

About Defendlab

Defendlab is a strategic technology and cybersecurity advisory firm enabling organizations to transform securely, scale confidently, and operate with resilience. We partner with enterprises, regulated institutions, and growth-focused organizations to align technology, cybersecurity, and governance with business objectives.

Role Overview

We are seeking a technically strong and client-focused Key Account Manager with a sales engineering background. This role bridges technical solution design with client relationship management—ensuring both successful delivery and continuous account growth. You will act as a trusted technical advisor while driving long-term client value.

Key Responsibilities

Sales Engineering & Solution Design

• Analyze client technical requirements and design tailored cybersecurity solutions
• Prepare Bills of Quantities (BoQ), technical proposals, and financial proposals
• Deliver product demonstrations and technical presentations
• Conduct Proof of Concept (PoC) sessions to validate solutions

Account Ownership & Client Success

• Serve as the primary technical point of contact for key accounts
• Ensure successful implementation and value realization of solutions
• Maintain continuous engagement with technical and business stakeholders

Relationship Management

• Build and maintain strong relationships with senior stakeholders (CISO, CIO, IT Directors)
• Develop deep understanding of client environments, challenges, and priorities
• Position Defendlab as a long-term strategic partner

Account Growth & Expansion

• Identify opportunities for upselling and cross-selling services
• Support account planning and expansion strategies
• Contribute to revenue growth within existing accounts

Renewals & Retention

• Lead contract renewal processes and negotiations
• Monitor client satisfaction and engagement levels
• Ensure high retention rates and long-term account stability

Required Qualifications

• 5–10+ years of experience in:
  • Sales Engineering
  • Technical Account Management
  • Solution Design (Cybersecurity, IT Infrastructure, or Systems Integration)
• Strong knowledge of cybersecurity solutions (firewalls, SIEM, endpoint protection, identity management)
• Solid understanding of networking and enterprise IT environments
• Experience managing enterprise or strategic accounts
• Proven experience working with senior technical stakeholders (CISO, CIO, IT Directors)
• Fluent in Arabic and English (written and spoken)

Key Competencies

• Strong technical communication and presentation skills
• Ability to translate complex technical concepts into business value
• Client-centric mindset with strong relationship management skills
• Problem-solving and solution-oriented thinking
• Ability to manage multiple accounts and stakeholders
• High level of professionalism and accountability

Why Join Defendlab?

• Work on high-impact cybersecurity and digital transformation projects
• Be part of a growing, agile, and expert-driven team
• Gain direct exposure to enterprise clients and strategic initiatives
• Opportunities for professional growth and leadership development